Shipping Information
Detailed description of delivery information
1、 Delivery range
Our delivery services cover a wide range of areas, including but not limited to major cities in China and most small and medium-sized towns. The specific delivery range will be automatically determined by the system based on the shipping address you provided when placing an order. If delivery is not possible in remote or special areas, there will be a clear prompt on the page, and you can also contact our customer service team for other possible solutions.
2、 Delivery time
Regular delivery time: Under normal circumstances, it takes 1-3 working days from order confirmation to shipment (this is the processing time, excluding weekends and statutory holidays). After shipment, the estimated delivery time for most regions in China is 3-7 working days, which may vary due to regional differences, courier company efficiency, and traffic conditions. For example, some first tier cities have faster delivery speeds, which may take 3-5 days to arrive; In some remote areas, it may take 5-7 days or even longer.
Delivery in special periods: In special circumstances such as during promotional activities (such as the Double 11, 618, etc.), holidays (Spring Festival, National Day, etc.) or extreme weather (rainstorm, blizzard, etc.), the order processing and delivery time may be extended. We will provide advance notice of expected delivery delays and work closely with logistics partners to minimize the impact of delays on you.
Urgent delivery option: If you have an urgent need for the delivery time of the goods, we provide expedited delivery service. After selecting expedited delivery, the order processing time will be shortened to within 1 working day for shipment, and the delivery time can usually be shortened by 1-2 days. However, some remote areas may not be able to enjoy this service, and the system will prompt when placing an order. The expedited delivery fee will be calculated and displayed separately on the settlement page based on factors such as the weight and distance of the order.
3、 Delivery cost
Standard delivery fees: We have established different standard delivery fees based on the order amount and weight. Generally speaking, when the order amount is less than 88 yuan, a fixed delivery fee of 10 yuan will be charged; When the order amount is over 88 yuan or more, free shipping service is available (within a weight range of 3 kilograms). If the weight of the ordered goods exceeds 3 kilograms, an additional fee of 3 yuan will be charged for every 1 kilogram of excess weight.
Special product delivery fees: For some special products, such as fragile items, oversized items, or items that require special transportation conditions, additional delivery fees may be charged. The shipping cost description for this type of product will be clearly marked on the product details page, and you can carefully check it when placing your order. For example, fragile items will incur a packaging reinforcement fee of 5 yuan, while oversized items will incur additional shipping fees ranging from 20 to 50 yuan based on size and weight.
4、 Delivery Tracking
Tracking method: After the order is shipped, you will receive SMS and email notifications containing the logistics tracking number. You can track the status of your order in the following two ways: