logistics policy
Logistics Policy of Lixian Xingnan Trading Co., Ltd
1、 Logistics service scope
Geographical coverage: The company's logistics services are available nationwide and gradually expanding to major international markets. At present, the key service areas include economically active regions such as East China, South China, and North China. For remote areas and some special areas, the feasibility of services will be evaluated and determined based on the actual situation.
Business scope: covering raw material procurement and transportation, finished product distribution, warehousing services, and customized supply chain solutions. We can provide suitable logistics solutions for both small sample items and bulk goods.
2、 Transportation mode and delivery time
Transportation mode
Highway transportation: suitable for short and medium distance transportation needs, with the advantages of high flexibility and the ability to provide door-to-door services. The company has established long-term cooperative relationships with multiple professional road transportation partners to ensure the safety and timely delivery of goods.
Railway transportation: For the transportation of large quantities and long-distance goods, railway transportation has the characteristics of large volume, relatively low cost, and high stability. The company will fully utilize the railway transportation network, optimize transportation routes, and improve transportation efficiency.
Air transportation: Provide air transportation services for urgent goods or orders with extremely high timeliness requirements. Maintain close cooperation with major airlines to ensure that goods can arrive at their destination in the shortest possible time.
Sea freight: In international logistics and large-scale transportation of goods in some coastal areas of China, sea freight is used. The company collaborates with well-known shipping companies to provide full container load (FCL) and less than container load (LCL) services to meet the needs of different customers.
Time commitment
Domestic transportation: Under normal circumstances, same city delivery takes 1-2 working days for delivery; Transportation within the province takes 2-3 working days; Transportation between major economic regions such as East China, South China, and North China takes 3-5 working days; 5-7 working days in remote areas. The specific delivery time will vary depending on factors such as transportation mode, distance, and actual road conditions.
International transportation: The international transportation time may vary depending on the destination and mode of transportation. Generally, it takes 3-7 working days in the Asian region; 7-15 working days in Europe and America; 10-20 working days in other regions. Factors such as customs clearance procedures and inspections during transportation may affect the final delivery time.
3、 Logistics costs
Billing method: Logistics fees are calculated based on factors such as the weight, volume, transportation distance, transportation method, and special service requirements of the goods. Adopting the principle of charging based on the larger of weight and volume to ensure fairness and reasonableness of billing.
Cost standards: The company has developed detailed logistics cost standards and adjusted them in a timely manner based on market conditions and changes in operating costs. The specific cost standards can be consulted with the company's logistics customer service department or checked through the company's official website. Before placing an order, customers will receive a clear cost estimate to ensure transparency and no implicit charges.
Settlement method: Supports multiple settlement methods, including cash settlement, monthly settlement, quarterly settlement, etc. For long-term cooperative and reputable large clients, more flexible settlement cycles and methods can be negotiated based on actual situations. Detailed expense lists and invoices will be provided during settlement to ensure a clear and standardized settlement process.
4、 Cargo Safety and Insurance
Cargo safety guarantee: The company attaches great importance to cargo safety and takes multiple safety measures during transportation. Transport vehicles are equipped with GPS positioning systems to monitor their real-time location and driving status; The loading and unloading process of goods follows strict operating procedures to ensure that the goods are not damaged; The warehouse facilities have complete functions such as fire prevention, theft prevention, and moisture prevention, providing a safe storage environment for goods.
Insurance services: To reduce the risk of goods during transportation, the company provides cargo transportation insurance services. Customers can choose whether to purchase insurance based on the value of the goods and their risk preferences. If the goods are damaged or lost during transportation, compensation will be made according to the insurance terms. The company will assist customers in handling claims procedures to ensure that their rights and interests are protected.
5、 Logistics information tracking
Tracking System: The company has established an advanced logistics information tracking system, and customers can check the real-time status of goods transportation through the company's official website, mobile app, or customer service hotline and other channels. Tracking information includes the departure time, transportation route, current location, estimated arrival time, etc. of the goods to ensure that customers are fully aware of the transportation situation.
Information update frequency: Logistics information will be updated in real-time based on the progress of the transportation process. Generally, location information is updated every 2-4 hours for road transportation; Railway transportation updates its transportation status once a day; Air and sea transportation are updated in a timely manner based on flight schedules, shipping schedules, and transit situations. Ensure that customers receive accurate and timely information.
6、 Special Services
Customized logistics solutions: Based on the personalized needs of customers, the company provides customized logistics solutions. Whether it is complex supply chain management needs or transportation requirements for special goods, the company's logistics team will communicate deeply with customers, develop the most suitable logistics plan, and ensure that customers' business goals are achieved.
Cold chain logistics services: For goods that require refrigerated or frozen transportation, the company provides professional cold chain logistics services. Cold chain transport vehicles are equipped with advanced refrigeration equipment to ensure that the goods are always in a suitable temperature environment during transportation. The warehouse also has dedicated refrigeration and freezing areas to meet the storage needs of goods.
Value added services: including customized packaging, door-to-door pickup, home delivery, collection of payment, assembly and disassembly of goods, and other value-added services. Customers can choose corresponding value-added services according to their own needs, and the company will charge reasonable fees according to standards.
7、 Green Logistics
Environmental protection concept: The company actively practices the concept of green logistics and is committed to reducing the impact of logistics activities on the environment. During transportation, priority should be given to environmentally friendly transportation vehicles, such as new energy vehicles; Optimize transportation routes to reduce energy consumption and carbon emissions.
Environmental protection measures for packaging: Adopt environmentally friendly packaging materials to reduce the use of disposable packaging. Encourage customers to recycle packaging materials and improve the reuse rate of packaging materials. At the same time, in packaging design, emphasis is placed on simplification and rationalization to reduce the generation of packaging waste.
8、 Logistics Complaints and Handling
Complaint channel: The company has established a dedicated logistics complaint channel. If customers have any dissatisfaction or questions about logistics services, they can file complaints through customer service hotlines, emails, online customer service platforms, and other means. The complaint channel information will be clearly marked on the company's official website and relevant logistics documents for easy access by customers.
Complaint handling process: The company will contact the customer within 24 hours after receiving the complaint, understand the specific situation, and provide a preliminary handling plan within 48 hours. For general complaints, they will be processed within 3-5 working days; For more complex complaints, the processing time will be determined based on the actual situation, but not exceeding 15 working days. During the processing, timely feedback on progress will be provided to customers to ensure their satisfaction.
Feedback and improvement: The company will regularly summarize and analyze logistics complaints, identify problems and deficiencies in services, take timely improvement measures, and continuously improve the quality of logistics services. At the same time, customers are welcome to provide valuable opinions and suggestions on the company's logistics services, and work together to promote the optimization and improvement of logistics services.